FAQ

We rigorously select our products based on stringent quality criteria, often choosing products that have been certified by reputable organizations. Our partnerships are with suppliers who are known for their commitment to quality and adherence to industry standards.

We are committed to sustainability and environmental responsibility. Many of our products come with eco-friendly certifications, and we continuously work towards expanding our range of sustainable offerings.

Yes, many of our products come with manufacturer guarantees or warranties. The specifics of these warranties vary depending on the product and manufacturer, and we provide detailed information for each item.

While a significant portion of our products have specific certifications, not all may be certified. We ensure that even non-certified products meet our high standards of quality and safety.

Our products are primarily sold directly to clients through our company. However, a selection of our products may also be available at various retailers. For specific product availability, please contact us or check with local retailers.

Alghamama's Customized Water Works Design is a bespoke service where we create tailor-made water system solutions for businesses. Our focus is on optimizing water quality and system efficiency to meet your specific needs, enhancing your overall water experience with innovative and expertly designed systems.

Our Water Quality Consultation service offers specialized expertise for situations where water quality is crucial. We provide comprehensive analysis and customized advice to ensure that your water meets the highest standards, which is vital for the success of your business and the satisfaction of your customers.

While our primary focus is on business and industrial applications, we can offer services for high-end residential projects that require specialized water quality and system design. Please contact us for more information on residential services.

Yes, we offer robust after-sales support, including maintenance, troubleshooting, and consultation services to ensure the continuous optimal performance of our water systems.

Our approach to customization involves understanding the unique requirements of each industry, considering factors like water usage, quality needs, and regulatory compliance. We then design systems that best fit these specific requirements.

Sustainability is a key consideration in our designs. We strive to create solutions that are not only efficient and effective but also environmentally friendly, conserving resources and reducing environmental impact.

You can contact us directly through our website or customer service to schedule a consultation. Our team will work with you to understand your needs and provide tailored solutions.

Yes, customers can inquire about specific certifications for products. We strive to provide detailed information and transparency regarding the certifications and standards each product meets.

The certifications displayed on our website represent a collection of certifications related to the various products we retail and distribute. These certifications reflect the quality and standards of products sourced from our affiliated entities and partners. They are not direct endorsements or qualifications of our company but indicate the high standards of the products we offer.

In compliance with the WRAS Approval Schemes Certification Mark - Brand Guidelines and Conditions of Use, WRAS-Cust-403 Version 4.1 issued on 21/11/2023, particularly Section 47-3, we clarify that not all Profine products by Think:Water hold WRAS approval. This section states, "The WRAS Approved Product Certification Mark or description should not be used on a website in a way that may suggest all products on the website or within a section are WRAS Approved where at least one product is not approved." To adhere to these guidelines and still effectively use the WRAS logo on our website, we ensure that each product listing with WRAS approval is clearly marked with the specific WRAS approval number and product details. For example, we have WRAS approval for the following:

WRAS Approval Number: 2101322 for Cartridge Profine Blue, Silver, Violet, Lilac, and Ocra Small, Medium & Large, and Cartridge Profine Big Violet, Lilac, and Ocra in various sizes.

WRAS Approval Number: 2101371 for Brown Small, Medium & Large, and Cartridge Profine Big Brown in various sizes.

To maintain transparency and avoid misleading our customers, the link to the WRAS logo on our website directs users to this detailed answer, listing all the specific Profine products that are WRAS approved. This approach ensures compliance with Section 47-3 of the WRAS guidelines, allowing us to use the WRAS logo responsibly across our website without implying that all Profine products are WRAS approved.

The use of the ICIM logo on our website is specific to certain Profine products that are ICIM certified. It does not imply that all Profine products or our company as a whole are ICIM certified. This logo is carefully placed to represent only those products that have met ICIM's certification standards

The presence of the Kiwa pictogram across our website does not suggest that our entire range of products or our company is Kiwa approved. It specifically indicates that certain Profine products by Think:Water hold Kiwa certification. These include various sizes of the Profine Blue, Silver, Violet, Lilac, Ocra, and Big cartridges under Kiwa approval 2101726. For clarity and compliance with Kiwa guidelines, the link to the Kiwa logo on our website directs users to this FAQ, providing precise information about which products are Kiwa certified.

Incorporation of certification logos on our digital portal is predicated on our authorized dealership of Profine products. This contingent usage aligns with the intricate legal and regulatory nuances governing trademark and certification representations. Pursuant to the binding agreements and compliance frameworks with certifying entities, the display of such logos is meticulously regulated. Should we receive a formal directive from the certifying bodies or Profine, necessitating the retraction of these logos, we are prepared to expediently comply with such requisitions to ensure continual adherence to the stringent stipulations of certification representation.

The product enquiry form is designed to gather essential information from clients interested in water filters and R.O. systems. It covers personal and company details, system preferences, water source quality, installation specifications, system capacity, water pressure, pipe details, and any specific concerns or requirements. This comprehensive approach ensures we understand your needs thoroughly, enabling us to recommend the most suitable system. For any additional information or clarification on filling out the form, please feel free to contact us.

Alghamama is a proud member of the Specialty Coffee Association (SCA), aligning our mission to cater specifically to the HoReCa (Hotel/Restaurant/Café) sector. This membership is pivotal as the SCA provides comprehensive guidelines on water quality for specialty coffee, ensuring that our offerings meet the highest standards. Our association with the SCA enables us to follow the best practices in coffee preparation, focusing on the critical aspect of water quality, a fundamental component in brewing exceptional specialty coffee.

Alghamama Water Company is proud to be a member of the Water Quality Association (WQA), a renowned global organization that represents the residential, commercial, and industrial water treatment industry. Our membership number is 10466778. This affiliation underscores our commitment to delivering the highest standards of water quality and treatment solutions. Being a part of the WQA allows us to stay at the forefront of industry advancements, ensuring that our products and services meet rigorous quality and safety standards. It also reflects our dedication to continuous improvement and professional excellence in the water treatment sector. Our clients can trust that they are receiving the best in class services, backed by the expertise and support of the Water Quality Association.